FAQ's
Frequently Asked Questions
Below are answers to some of the most common questions we receive. If you require immediate assistance or have a situation not covered here, please contact London Cleaning Management for confidential advice and a rapid response.
Are your cleaning services available 24/7?
Yes. We provide 24/7 emergency cleaning and call-out services across all London and surrounding areas. This includes biohazard incidents, trauma scenes, fire and flood damage, and urgent decontamination requirements.
Are your technicians fully trained and certified?
Absolutely. All work is carried out by trained and experienced specialists who follow strict health and safety procedures, including COSHH guidelines. Our teams use approved PPE, equipment, and industry-standard cleaning methods.
Is your work fully insured?
Yes. We are fully insured, and all work is risk-assessed before cleaning begins. Documentation can be provided upon request for landlords, insurers, councils, and commercial clients.
How do you handle hazardous and biohazardous waste?
All hazardous waste is removed, transported, and disposed of by licensed waste carriers in accordance with UK environmental and health regulations. We ensure full compliance and provide waste transfer documentation where required.
Is your service discreet and confidential?
Yes. We understand the sensitive nature of many cleaning situations. Our team operates with complete discretion, using unmarked vehicles when required and maintaining strict client confidentiality at all times.
Do I need to be present during the cleaning?
No. You do not need to be on-site while the cleaning is carried out. Many clients prefer us to work independently, particularly landlords, agents, and insurers. Access arrangements can be discussed in advance.
How quickly can you attend an emergency?
In most cases, we can attend within hours, depending on location and severity. We cover across all London and surrounding areas and prioritise emergency situations.
Will the property be safe to use after cleaning?
Yes. Our goal is to restore the area to a safe, hygienic, and compliant condition. We use EN-approved disinfectants and follow infection-control and decontamination procedures to reduce health risks.
Do you work with insurance companies and authorities?
Yes. We regularly work with insurance providers, local authorities, housing associations, landlords, and commercial clients. We can assist with reports and documentation where needed.
How much does specialist cleaning cost?
Pricing depends on the type of service, level of contamination, size of the area, and urgency. We provide clear, honest pricing after an assessment, with no hidden fees.
What areas do you cover?
We provide specialist cleaning services across all London and surrounding areas. If you’re unsure whether we cover your location, contact us for confirmation.
How do I get started?
Simply call or contact us online. Our team will:
Assess your situation
Explain the cleaning process
Arrange a rapid response if required
Available 24/7 for emergency support
020 8050 6910